Privacy Policy

What information do we collect?
We collect information when you register on our site, place an order, save an item, respond to a survey or communication such as email, or participate in other site features. When ordering or registering, we may ask for your name, company, email address, mailing address, billing address, contact address, phone number, order details, credit card information, or other billing information. You may visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our website. Please see the "Do we use 'cookies'?" section below for more details.

We may also infer data about users through site preferences, site usage, offline business interactions, and insights from third parties such as marketing partners and data analytics providers. The collected data may include personal identifiers, personal information, preferences, commercial and billing information, order and fulfillment details, geolocation data, activity or usage data, and inferred data.

How do we use your information?
We may use the collected data to:

  • Personalize your site experience and provide relevant content and product offerings.

  • Respond efficiently to your customer service requests.

  • Process transactions quickly.

  • Communicate with you, including sending periodic email newsletters if you opt-in. If you prefer not to receive promotional emails, please see the "How can you opt-out?" section below.

Please see the "Do we use 'cookies'?" section for information about cookies.

How do we protect visitor information?
We implement security measures to safeguard your personal information. Your data is stored on secure networks and accessible only to authorized personnel bound to confidentiality. Sensitive information, such as credit card data, is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases.

Do we use "cookies"?
Yes. Cookies are small data files transferred to your computer through your browser, allowing us to recognize your browser and remember information. Cookies help us manage shopping carts, understand your preferences, and compile aggregate site traffic data for improved services.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality, but orders can still be placed via phone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or transfer your personally identifiable information except as described in this policy.

We may share information with trusted service providers who assist us in website operations, business conduct, order fulfillment, payment processing, or customer service, provided they agree to confidentiality.

Information may also be disclosed to comply with legal obligations, enforce site policies, or protect rights and safety.

Non-personally identifiable data may be shared with third parties for marketing or analytics purposes.

California Residents: Your California Consumer Privacy Act (CCPA) Rights
California residents have rights under CCPA, including:

  • The right to opt out of the sale of personal information (note: we do not currently sell personal information).

  • The right to receive information about personal data collected, sources, purposes, and third-party disclosures.

  • The right to request deletion of personal information, subject to certain exceptions.

  • Protection against discrimination for exercising these rights.

Authorized agents may act on behalf of consumers with proper verification.

Certain business-to-business communications and transactions are exempt under CCPA.

For more information or to exercise your rights, please contact us at sales@cityofrosesdistributorsllc.com or call (971) 398-8185.

California Do Not Track
Currently, we do not respond to “Do Not Track” browser settings, as no uniform standard exists.

How can you opt-out, remove or modify, or request a copy of your personal information?

  • Modify email subscriptions in the "My Account" section or by contacting us.

  • Update account information, shipping, billing, and payment details via "My Account."

  • Although we do not sell your information, you may register your preference not to sell data in the future by contacting us.

  • Request copies of your personal data or deletion of your accounts by contacting customer support at (971) 398-8185 or sales@cityofrosesdistributorsllc.com.

Please note we may retain transaction information for record-keeping as allowed by law.

Third Party Links
Our site may contain links to third-party websites with independent privacy policies. We are not responsible for their content or practices but welcome feedback regarding these links.

Changes to Our Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page. Last modified: May 2025.

Questions and Feedback
For privacy-related questions or feedback, please contact us at sales@cityofrosesdistributorsllc.com or (971) 398-8185.

Terms and Conditions
Please also review our Terms and Conditions, which govern the use of our website.

Your Consent
By using our site, you consent to this Privacy Policy.