Who can buy from City of Roses Distributors LLC?
Anyone with a Seller’s Permit or Business License engaged in reselling merchandise can purchase from City of Roses Distributors LLC. We specialize in supplying dollar stores, discount stores, pharmacies, convenience stores, grocery stores, distributors, importers/exporters, and similar businesses.

What is the first step to become a City of Roses Distributors LLC customer?

• Register online on our website.

• Submit your first order online.

• A friendly sales representative will email you a pre-order with a freight quotation.

• Submit a copy of your Seller’s Permit or Business License.

• Submit a copy of your photo ID.

Once your business information is received, one of our knowledgeable sales representatives will contact you to complete the order and discuss shipping details.

Why should I buy from City of Roses Distributors LLC?
We are a full-service wholesaler offering quality, competitively priced products with one of the largest assortments in the industry. Unlike others who guess what sells, we know the market. Our professional sales team is happy to discuss trends and help your business succeed.

Is there a minimum order requirement?
Yes, we require a minimum order of $1,000.

How does your shipping process work?
You may arrange your own transportation or select from our shipping options. We work with several regional and national carriers and freight brokers to provide the best value. If delivery is time-sensitive, please provide an exact delivery date in advance. International customers must arrange their own transportation; we load containers but do not handle overseas shipping.

Does City of Roses Distributors LLC ship overseas?
We supply products to exporters but do not deliver outside the United States. Customers must take delivery in the U.S. and assume responsibility for export compliance, including obtaining necessary export authorizations and submitting relevant documents.

What is your Return Policy?
Customers dissatisfied with their merchandise may return items within 5 business days of receipt. Return shipping costs and a 20% restocking fee apply. Items must be in resellable condition.

Note: Returns require prior authorization from your sales representative. Contact sales@cityofrosesdistributorsllc.com or call (971) 398-8185 for authorization.

How long will it take to get my order?
After your first order, you will receive instructions to submit documents needed for account setup. Upon account approval, you will receive a pre-order with freight quote. You may schedule your own pickup at no extra charge. Once you approve the freight quote, your order will be processed and ready for shipment within 24 business hours. Transit time depends on your location. For detailed questions, contact customer service at (971) 398-8185 or sales@cityofrosesdistributorsllc.com.

How are freight charges calculated?
Freight fees are based on carrier and brokerage electronic rate APIs reflecting current market rates.

What should I do if items are missing from my order?
You must provide a delivery receipt signed by the driver and submit a list of missing items using the original claim form within 2 business days.

In case of shortages, we offer a refund or credit for the missing merchandise; we do not reship missing items. Claims require warehouse investigation including video footage and stock checks before approval.

What should I do if items are damaged?
Inspect and count merchandise upon delivery. Note any damages or discrepancies (crushed, opened, loose, or missing cartons) on the driver’s receipt.

Reporting Claims
Report lost, damaged, or defective merchandise to your sales representative within 2 business days of delivery. Submit the claim form via fax or email listing item numbers, quantities, and a brief explanation.

Claim Processing
Claims take approximately 2 to 3 weeks to process. Include a detailed description, a photocopy of the invoice with item numbers circled, and the delivery receipt noting discrepancies. For damaged or defective items, please submit photos or samples to speed resolution. All claims are evaluated on a case-by-case basis.